:root{--ink:#193b35;--teal:#18564c;--teal-dark:#103e36;--muted:#52655e;--paper:#fbfaf6;--cream:#f0f0e7;--line:#d5ddd3;--lime:#e5ecb5;--white:#fff;--red:#a32928;--shadow:0 16px 44px #193b350a;font-family:Arial,Helvetica,sans-serif;color:var(--ink);background:var(--paper);font-size:18px;line-height:1.6}*{box-sizing:border-box}body{margin:0}button,input,select,textarea{font:inherit}a{color:var(--teal);text-underline-offset:4px}a:hover{text-decoration-thickness:2px}button,a,input,select,textarea{touch-action:manipulation}button,.button{display:inline-flex;justify-content:center;align-items:center;gap:24px;background:var(--teal);color:white;border:1px solid var(--teal);border-radius:7px;min-height:52px;padding:12px 24px;font-size:.94rem;font-weight:700;cursor:pointer;text-decoration:none;line-height:1.4}button:hover,.button:hover{background:var(--teal-dark);color:white}button:disabled,fieldset:disabled button{opacity:.55;cursor:not-allowed}.secondary{background:transparent;color:var(--teal);border-color:var(--line)}.secondary:hover{background:#e7ede5;color:var(--teal-dark)}:focus-visible{outline:3px solid #a4580c;outline-offset:4px}h1,h2,h3,p{margin-top:0}h1,h2,h3{line-height:1.16;letter-spacing:-.035em}h1,h2{font-family:Georgia,'Times New Roman',serif;font-weight:400}h1{font-size:clamp(3.2rem,6.5vw,5.3rem);margin-bottom:28px}h1 em{color:var(--teal);font-weight:400}h2{font-size:2.25rem;margin-bottom:20px}h3{font-size:1.15rem;font-weight:600;letter-spacing:-.02em;margin-bottom:12px}p{margin-bottom:20px}.wrap{max-width:1220px;margin:auto;padding-left:40px;padding-right:40px}.site-header{border-bottom:1px solid var(--line);background:var(--paper)}.header-inner{display:flex;align-items:center;justify-content:space-between;min-height:108px;gap:24px}.brand{display:flex;gap:13px;align-items:center;text-decoration:none;font-weight:700;font-size:1.05rem;letter-spacing:-.025em;line-height:1.25}.brand small{display:block;font-size:.72rem;color:var(--muted);font-weight:400;letter-spacing:0;margin-top:4px}.brand-icon{display:grid;place-content:center;background:var(--teal);color:var(--cream);width:50px;height:50px;border-radius:14px;font-family:Georgia,serif;font-size:2.3rem;line-height:1}.site-header nav{display:flex;align-items:center;gap:30px}.site-header nav>a{font-size:.88rem;text-decoration:none}.site-header nav>a[aria-current=page]:not(.button){text-decoration:underline;text-decoration-thickness:2px}.small{min-height:46px;padding:12px 20px}.hero{display:grid;grid-template-columns:1.1fr 1fr;gap:80px;align-items:center;padding-top:76px;padding-bottom:82px}.eyebrow{font-size:.67rem;font-weight:700;letter-spacing:.13em;line-height:1.6;margin-bottom:25px}.dot{display:inline-block;width:7px;height:7px;background:var(--teal);border-radius:50%;margin-right:8px}.lead{font-size:1.13rem;color:var(--muted);max-width:540px;line-height:1.65}.fine,.hint{font-size:.8rem;color:var(--muted);line-height:1.6}.fine{margin-top:20px}.hint{margin-top:7px;margin-bottom:22px}.actions{display:flex;gap:28px;align-items:center;flex-wrap:wrap;margin-top:30px}.text-link{font-size:.9rem;font-weight:600}.hero-art{background:#e4e9d7;min-height:530px;border-radius:130px 12px 12px 12px;padding:36px;display:flex;flex-direction:column;justify-content:space-between;position:relative;overflow:hidden}.art-top{display:flex;align-items:center;justify-content:space-between;font-size:.59rem;letter-spacing:.13em}.tiny-mark{font-size:2.1rem;font-family:Georgia,serif;letter-spacing:-.1em}.screen-art{margin:32px auto 20px;width:95%;background:var(--paper);border:2px solid var(--teal);border-radius:13px;transform:rotate(-5deg);box-shadow:10px 13px 0 #bfceb9}.screen-bar{padding:10px 15px;border-bottom:1px solid var(--line);display:flex;gap:6px}.screen-bar i{width:6px;height:6px;border-radius:50%;background:#93a99b}.screen-content{display:flex;gap:20px;padding:30px 24px;font-family:Georgia,serif;font-size:1.7rem;line-height:1.15;align-items:center}.circle-check{background:var(--teal);color:var(--lime);width:64px;height:64px;flex-shrink:0;border-radius:50%;display:grid;place-content:center;font-family:Arial;font-size:1.8rem}.art-label{font-family:Georgia,serif;font-size:1.5rem;line-height:1.3;margin-top:25px}.art-tags{display:flex;gap:6px;flex-wrap:wrap;margin-top:25px}.art-tags span{font-size:.62rem;border:1px solid #819776;border-radius:20px;padding:6px 10px}.soft-band{background:var(--cream);padding:65px 0 68px}.section-heading{max-width:620px}.section-heading .eyebrow{margin-bottom:16px}.section-heading p:not(.eyebrow){color:var(--muted)}.steps{display:grid;grid-template-columns:repeat(3,1fr);gap:55px;margin-top:46px}.step-number{font-family:Georgia,serif;font-size:1.65rem;color:#4a6651;display:inline-block;margin-bottom:24px;border-bottom:1px solid #a8b59d;width:100%;padding-bottom:14px}.steps p{font-size:.93rem;color:var(--muted);margin:0}.help-section{display:grid;grid-template-columns:1fr 1.3fr;gap:85px;padding-top:80px;padding-bottom:75px}.help-section>div>p:not(.eyebrow){color:var(--muted)}.topic-grid{display:grid;grid-template-columns:1fr 1fr;gap:30px}.topic-grid article{border-bottom:1px solid var(--line);padding-bottom:16px}.topic-grid article>span{font-size:1.8rem;display:block;margin-bottom:12px}.topic-grid p{font-size:.86rem;color:var(--muted)}.notice{padding:22px 26px;background:#edf0df;border-left:4px solid #73835e;border-radius:3px;line-height:1.6;margin-bottom:24px;font-size:.9rem}.notice p{margin:6px 0 0}.site-footer{padding-top:36px;padding-bottom:36px;margin-top:70px;display:flex;justify-content:space-between;gap:40px;border-top:1px solid var(--line);font-size:.75rem;color:var(--muted)}.site-footer p{margin:8px 0}.footer-brand{font-size:.9rem}.page-main{padding-top:60px;padding-bottom:30px}.page-title{font-size:clamp(2.5rem,4vw,3.5rem)}.narrow{max-width:760px}.card{background:white;border:1px solid var(--line);border-radius:12px;padding:32px;box-shadow:var(--shadow)}.form-layout{display:grid;grid-template-columns:1.65fr 1fr;gap:65px;margin-top:32px}label{display:block;font-size:.9rem;font-weight:600;margin-bottom:8px}input,textarea,select{width:100%;border:1px solid #82978c;border-radius:5px;background:#fff;color:var(--ink);min-height:52px;padding:10px 13px;line-height:1.5}input:disabled,textarea:disabled{background:#f1f3ee;color:#52655e}textarea{resize:vertical}input:not([type=checkbox]){margin-bottom:14px}input[aria-invalid=true],textarea[aria-invalid=true]{border-color:var(--red)}fieldset{margin:0;padding:0;border:0;min-width:0}fieldset .fine:first-of-type{margin-top:0}.form-row{display:grid;grid-template-columns:1fr 1fr;gap:20px}.request-aside{padding-top:24px}.request-aside p{color:var(--muted);font-size:.94rem}.request-aside h2{font-size:1.85rem;margin-top:25px}.request-aside hr{border:0;border-top:1px solid var(--line);margin:32px 0}.aside-avatar{width:72px;height:72px;background:#e3e9d7;border-radius:50%;display:grid;place-content:center;font-family:Georgia;font-size:1.5rem}.error{padding:15px 20px;border-left:4px solid var(--red);background:#fff0eb;color:#87211c;margin-bottom:20px;font-size:.9rem}.ticket-number{font-size:1rem;overflow-wrap:anywhere;font-weight:700;padding:16px;background:var(--cream)}.success-icon{font-size:2rem;color:var(--teal)}.about-intro{display:grid;grid-template-columns:1.5fr 1fr;gap:80px;align-items:center}.about-intro p{color:var(--muted)}.profile-card{text-align:center;background:#e4e9d7;border-radius:12px;padding:45px 25px}.profile-card h2{font-size:1.7rem}.profile-card p{font-size:.87rem}.monogram{width:160px;height:160px;background:var(--teal);color:var(--cream);font:3.3rem Georgia;display:grid;place-content:center;margin:0 auto 32px;border-radius:80px 80px 12px 12px;position:relative}.monogram span{position:absolute;bottom:-15px;right:-15px;background:var(--lime);color:var(--teal);font:2rem Arial;border-radius:50%;height:55px;width:55px;display:grid;place-content:center}.pill{display:inline-block;border-radius:30px;background:#ffffff80;border:1px solid #bfd0b7;padding:7px 15px;font-size:.67rem}.about-details{display:grid;grid-template-columns:1fr 1.4fr;gap:80px;border-top:1px solid var(--line);margin-top:70px;padding-top:65px}.credential{display:flex;gap:20px;border-bottom:1px solid var(--line);padding-bottom:22px;margin-bottom:25px}.credential p{font-size:.9rem;margin-bottom:10px}.credential-icon{font-family:Georgia,serif;font-size:1.25rem;color:var(--muted)}.muted{color:var(--muted)}.cta-strip{background:var(--cream);padding:35px;border-radius:12px;display:flex;justify-content:space-between;align-items:center;gap:30px;margin-top:55px}.cta-strip h2{font-size:1.9rem;margin-bottom:12px}.cta-strip p{font-size:.9rem;margin-bottom:0}.prose{max-width:900px}.prose h2{font-size:1.8rem;margin-top:35px}.admin-main{max-width:1440px;padding-top:40px}.admin-heading{display:flex;justify-content:space-between;align-items:flex-start;gap:20px}.admin-heading .page-title{font-size:2.5rem;max-width:800px}.admin-heading .eyebrow{margin-bottom:12px}.stats{display:grid;grid-template-columns:repeat(4,1fr);gap:18px;margin:30px 0}.stats article{border:1px solid var(--line);border-radius:9px;padding:24px;background:white}.stats article:first-child{background:var(--teal);color:white}.stats span{display:block;font-size:.78rem}.stats strong{font-family:Georgia,serif;font-size:2.6rem;font-weight:400;display:block;line-height:1.3;margin-top:12px}.dashboard-list h2{font-family:Arial,sans-serif;font-size:1.25rem;font-weight:600;margin-bottom:8px}.dashboard-list p{font-size:.85rem}.list-heading{display:flex;justify-content:space-between;align-items:center;gap:20px}.filters{display:grid;grid-template-columns:2fr 1fr 1fr auto;gap:15px;align-items:end;border-top:1px solid var(--line);padding-top:20px;margin-top:12px}.filters input{margin-bottom:0!important}.filters label{font-size:.75rem}.filters .check-label{display:flex;align-items:center;gap:10px;grid-column:1/-1}.check-label input{width:20px;height:20px;min-height:20px}.table-scroll{overflow:auto}table{border-collapse:collapse;width:100%;font-size:.82rem}th{text-align:left;font-size:.68rem;letter-spacing:.06em;text-transform:uppercase;background:#f5f6f0;color:var(--muted);white-space:nowrap}th,td{padding:18px 13px;border-bottom:1px solid var(--line);vertical-align:middle}td small{display:block;color:var(--muted);font-size:.72rem;margin-top:4px}.status{border-radius:20px;display:inline-block;padding:5px 12px;font-size:.7rem;font-weight:600;white-space:nowrap;background:#edf0e6}.status-new{background:#e3edc9;color:#364c12}.status-contacted{background:#e1edf0;color:#24515d}.status-in-progress{background:#e7e3f4;color:#514274}.status-follow-up-needed{background:#f7e5ca;color:#784808}.status-resolved{background:#e2eee6;color:#2c5c38}.pagination{display:flex;justify-content:space-between;align-items:center;gap:20px;margin-top:25px;font-size:.8rem}.retention{display:flex;align-items:center;gap:30px;margin-top:25px}.retention h2{font-size:1.5rem}.retention p{font-size:.82rem}.retention>button{flex-shrink:0}.danger{background:var(--red);border-color:var(--red);color:white}.danger.secondary{background:transparent;color:var(--red)}.danger:hover{background:#802220;color:white}.text-button{background:transparent;color:var(--teal);border:0;padding:0 4px;text-decoration:underline;min-height:44px}.text-button:hover{background:transparent;color:var(--teal-dark)}dialog{width:min(940px,95vw);max-height:90vh;overflow:auto;border:1px solid var(--line);border-radius:12px;padding:30px;background:var(--paper);color:var(--ink);box-shadow:0 25px 100px #0003}dialog::backdrop{background:#142b27a8}#confirm-dialog{width:min(600px,95vw)}.dialog-top{display:flex;justify-content:space-between;gap:20px;align-items:flex-start}.dialog-top h2{font-size:1.4rem;overflow-wrap:anywhere}.dialog-top .eyebrow{font-size:.6rem;margin-bottom:10px}.detail-grid{display:grid;grid-template-columns:1.4fr 1fr;gap:28px}.detail-grid h3{margin-top:25px}.detail-grid .card{padding:22px}.detail-grid p{font-size:.85rem}.detail-grid label{font-size:.8rem}.detail-grid input,.detail-grid select,.detail-grid textarea{font-size:.9rem}.history-item,.note-item{border-bottom:1px solid var(--line);padding:16px 0;overflow-wrap:anywhere}.history-item p,.note-item p{white-space:pre-wrap;margin:7px 0}.note-item small{font-size:.7rem;color:var(--muted)}.note-actions{display:flex;gap:20px}.note-actions button{font-size:.78rem}.detail-grid summary{cursor:pointer;font-weight:600;min-height:44px}.detail-grid details{margin-top:20px}.sr-only{position:absolute;width:1px;height:1px;padding:0;margin:-1px;overflow:hidden;clip:rect(0,0,0,0);white-space:nowrap;border:0}.skip{position:absolute;left:12px;top:-100px;z-index:100;background:white;padding:12px}.skip:focus{top:12px}.trap{position:absolute;left:-9999px;width:1px;height:1px;overflow:hidden}[hidden]{display:none!important}body:has(dialog[open]){overflow:hidden}
@media(max-width:1000px){.hero{gap:35px}.hero-art{min-height:470px;padding:25px}.screen-content{font-size:1.4rem;padding:30px 15px;gap:12px}.circle-check{width:48px;height:48px}.help-section{gap:40px}.form-layout{gap:35px}.filters{grid-template-columns:1fr 1fr}.search-field{grid-column:1/-1}.filters button{grid-column:2}.about-intro{gap:35px}.about-details{gap:35px}.retention{align-items:flex-start;flex-direction:column}.detail-grid{grid-template-columns:1fr}.dialog-top button{padding:10px}}
@media(max-width:700px){:root{font-size:18px}.wrap{padding-left:22px;padding-right:22px}.header-inner{flex-wrap:wrap;min-height:0;padding-top:20px;padding-bottom:18px;gap:20px}.site-header nav{justify-content:space-between;width:100%;gap:15px}.site-header nav>a{font-size:.8rem}.hero{grid-template-columns:1fr;padding-top:40px;padding-bottom:45px;gap:32px}h1{font-size:3.4rem}.hero-art{min-height:380px;border-radius:90px 12px 12px 12px;padding:25px}.screen-art{width:80%;max-width:330px;margin-top:12px}.screen-content{font-size:1.35rem}.art-label{font-size:1.3rem}.art-tags{margin-top:18px}.hero .fine{font-size:.73rem}.eyebrow{font-size:.6rem}.lead{font-size:1.04rem}.soft-band{padding:40px 0}.steps{grid-template-columns:1fr;gap:25px;margin-top:30px}.step-number{margin-bottom:15px;padding-bottom:5px}.help-section{grid-template-columns:1fr;padding-top:45px;padding-bottom:35px;gap:30px}.topic-grid{gap:20px}.topic-grid h3{font-size:1rem}.topic-grid p{font-size:.8rem}.site-footer{flex-direction:column;margin-top:40px;gap:20px;padding-top:25px}.page-main{padding-top:35px}.page-title{font-size:2.5rem}.form-layout{grid-template-columns:1fr;gap:20px}.card{padding:22px}.form-row{grid-template-columns:1fr;gap:0}.request-aside{padding-top:10px}.about-intro,.about-details{grid-template-columns:1fr;gap:30px}.profile-card{padding:30px}.about-details{margin-top:40px;padding-top:35px}.cta-strip{padding:25px;flex-direction:column;align-items:flex-start}.stats{grid-template-columns:1fr 1fr;gap:12px}.stats article{padding:16px}.stats span{font-size:.7rem}.stats strong{font-size:2.1rem}.admin-heading{display:block}.admin-heading .page-title{font-size:2.2rem}.filters{grid-template-columns:1fr}.filters button,.filters .check-label{grid-column:auto}.list-heading{align-items:flex-start}th,td{padding:14px 10px}td{min-width:140px}.pagination button{padding:10px 14px}.pagination{gap:8px}dialog{padding:20px}.dialog-top h2{font-size:1.05rem}.dialog-top button{font-size:.75rem;min-height:44px}.notice{padding:18px;font-size:.85rem}}
@media(prefers-reduced-motion:reduce){*{scroll-behavior:auto!important;animation:none!important;transition:none!important}}@media print{.site-header,.site-footer,button,.filters{display:none}body{background:white}.card{box-shadow:none}}
